ETA2U IT Service is the division that provides professional IT solutions and services, as well as technical support, both for business customers and home users, in our locations or, upon request, at the customers’ premises.
ETA2U IT Service currently provides contract-based service and support for more than 20000 PC’s and over 800 servers. Through our Service Level Agreements we ensure reduction of downtime, guaranteed availability and very good response time. The services are provided to our business customers as per our contract obligations, as intervention and/or problem resolution within a commonly agreed time.
IT Service – Services
1. IT SERVICES of consultancy
ETA2U, through its specialists whose competences cover multiple technologies, software and monitoring solutions, their mission being to provide scalable services.
- Impact studies;
- implementations scenarios;
- business environment accelerators;
- IT consultancy upon request.
2. IT SERVICES for PC’s
- Repairs , maintenance and support for HW equipment during and post warranty;
- Software implementation and support;
- IT security
- Data recovery
3. Advances IT SERVICES for servers
- Hardware and Software diagnosis
- Hardware Installation
- OS installation and configuration
- Storage installation and configuration
- Advanced IT security
4. NETWORKIN IT services
- Design and implementation VPN
- Remote access – Dial In Solutions
- High availability solutions, back-up routes
- Telephony and VoIP implementation and support
- Messaging and collaboration solutions
IT Service – Solutions
1. INFRASTRUCTURE OUTSOURCING
If the management of a company’s IT, from physical management of equipment (configuration, maintenance, cooling, power supplying) up to the management of operating systems generates problems that impact business efficiency, ETA2U can provide a modern Datacentre to host the company’s infrastructure.
- Server Hosting
- Application Hosting
When every application needs a dedicated server, but the number of servers would generate serious space, cooling and budget issues, ETA2U can counsel you in choosing virtualization solutions and put at your disposal advanced configuration services.
- Server virtualization
- Workstation virtualization
- Application virtualization
3. UNIFIED PLATFORM
Microsoft infrastructure in based on the Active Directory concept. Besides the authentication and authorisation mechanisms, AD also provides support for other services (certification, federalization services etc.), maximum efficiency being obtained through configurations customized upon requirements.
4. INFRASTRUCTURE MONITORING
If you have noticed an increase in the number of IT incidents within your infrastructure and a part of them could have been prevented, ETA2U can help you prevent and remedy these incidents. By using modern monitoring systems, the appearance of some incidents can be anticipated, and for the incidents that cannot be prevented the signalling time can be minimized, this fact automatically implying a reduction of the resolution time.